When you make a reservation on www.campingbertrix.be, you make a reservation directly with the recreation company via the booking system. If you have any questions or encounter problems with booking, you can contact the recreation company where you wish to make a reservation directly.
When buying at a distance (i.e. by telephone, internet or post), the right of withdrawal applies within the EU, also known as the cooling-off period. This right of withdrawal does not apply when you rent a camping pitch or accommodation at a BestCamp recreation company. This means that the reservation you make is legally final. An agreement is concluded between you and the recreation company the moment you receive the written confirmation with invoice from the recreation company. You are therefore not entering into an agreement with BestCamp.
2. THE CAMPING PITCH
For camping pitches, you can stay with a tent, folding trailer, camping car, caravan or motorhomes, unless indicated otherwise. Caravans and motorhomes wider than 2.5m or longer than 8m (including drawbar) weighing 3500kg or more are not allowed. A maximum of 2 additional tents may be placed on a camping pitch. An additional charge applies for this.
3. PREFERRED LOCATION
The recreation company tries to pays attention to the wishes and preferences of the consumer. When you book a preferred place, it becomes final after receipt of the written confirmation with invoice from the recreation company. Registering a place number is only valid if preferential costs have been paid for this.
After receipt of the reservation confirmation, 50% of the total amount must be paid within 2 weeks. The payment of the remaining amount must be received by the recreation company 6 weeks before the date of arrival. When booking within 6 weeks, the total amount owed must be transferred simultaneously with the reservation. If the payment terms are exceeded, the recreation companies reserve the right to charge administration costs or to cancel the reservation.
On www.bestcamp.nl and on the websites of the campsites themselves, you will receive a price quote on your screen when you make your reservation. Although these prices have been placed in the system with the utmost care, the campsite reserves the right to change any quotation. The total price will be final after receipt of the written confirmation with invoice from the recreation company. Prices include VAT.
Rental accommodation: The recreation companies have the right to charge a deposit for renting accommodation. The deposit will be refunded on departure, provided the rental accommodation has been left tidy and clean, no inventory is missing and no damage has been done to the accommodation or the inventory.
Rental articles: Recreational companies can also charge a deposit for the rental of products. The deposit will be refunded when these rental items are returned undamaged.
7. CHANGES TO RESERVATIONS ALREADY CONFIRMED
Changes involving a partial cancellation (e.g. shortening of the reserved period) are subject to the cancellation conditions for that part.
A. In case of cancellation between the date of the reservation confirmation and 6 weeks before arrival, 50% of the total rent + reservation costs will be charged.
B. In case of cancellation between 6 weeks before arrival and 1 week before arrival, 90% of the full rent will be charged.
C. In case of cancellation between 1 week before arrival and the day of arrival itself, the full rent will be charged.
D. In the event of an earlier departure or a later arrival than booked, no refunds will be made for payments made.
E. You must cancel in writing.
F. Free cancellation only applies within 24 hours after reservation.
9. CANCELLATION FUND
Affiliation with the cancellation fund is advised. By joining the cancellation fund, you can indemnify yourself against the costs of cancellation of the rental accommodation/camping pitch if one of the traveling companions:
A. suddenly becomes ill or injured as a result of an accident;
B. is faced with a death in the immediate family, i.e. death of wife, husband, parents, in-laws, children, brothers or sisters.
In addition, this fund compensates you for cancellation costs if the head of the household becomes involuntarily unemployed. Closing of the cancellation fund is only possible immediately upon booking. The cancellation fund provides cover from the day of reservation until the departure date entered by you on the reservation request.
In the event of cancellation, no refund of the cancellation fund premium and reservation costs will be made. The premium is 5.5% of the total amount and EUR 5.00 administration costs. These are listed as an extra service by default, but will automatically expire if you have not paid the amount of the cancellation fund by the due date.
10. ARRIVAL AND DEPARTURE
The arrival and departure times can be found on your booking confirmation, which you will receive directly from the recreation company. Camping: On departure, the camping site must be left vacated and clean. Rental accommodations: Immediately after arrival, you must report any imperfections and/or missing inventory to the reception of the recreation company. On the day of departure you must leave the accommodation tidy and clean.
During the rental period, which is stated on the reservation confirmation, you have permission to enter the site of the recreation company with a vehicle. 1 vehicle is allowed per camping pitch or rental accommodation. The vehicle must always be parked in its own place. It is forbidden to park on the roads of the campsite. Motorized traffic is not allowed between 11 p.m. and 7 a.m.
Visitors of campers must always report to the reception of the recreation company upon arrival. Visitors pay a visitor fee and can park their vehicle in the parking lot at the entrance.
Depending on the recreation company, the accommodation or the period, there are rules regarding pets. Pets must always be on a leash. The hygienic walks of dogs should take place outside the camping area. Pets are not allowed in some buildings (including the sanitary buildings). It is not allowed to leave pets unattended. The owner of the animal is liable for any damage or contamination. The owner must also ensure that the presence of his pet does not disturb other guests.
14. ELECTRICITY CONNECTION
For a camping pitch, the connection to the electricity network of the camping site is made with a Euro plug. It is not allowed to charge your electric car at the electricity supply.
If present, access to the swimming pool is reserved for tenants of an accommodation or camping pitch and any visitors (paying) who are in possession of a proof of payment. The swimming pool regulations (see swimming pool entrance) must be strictly observed.
16. LIABILITY/RULES OF CONDUCT
A. The Recreation Company cannot accept any liability for loss, theft, damage or injury caused to or by users of the accommodation offered through the Recreation Company, however such damage or injury may have arisen. Participation in the activities organized by the recreation company or by third parties is entirely at your own risk.
B. Campers or users of a rental accommodation must respect the rules of conduct, which the manager wishes to see observed by the guests present on his site.
C. Campers or users of a rental accommodation who cause nuisance can be removed from the accommodation or from the recreation company after a warning, without refund of payments.
D. Statements by employees of the recreation company, in whatever position, regarding the liability of the recreation company, do not bind the recreation company.
E. It must be quiet at the recreation company between 11 p.m. and 7 a.m.
F. Tenants are jointly and severally liable for damage to the property of the recreation company
• Discount is calculated on the basic rental price (not on bookable/mandatory extras, tourist tax, electricity costs or final cleaning costs).
• Only applies to new reservations.
• Seasonal places are excluded from promotions.
• Not valid in combination with other offers.
• Availability may vary per park/arrival date and is limited.
• Price changes reserved. Printing and typing errors reserved.